How do I make a purchase?
If I want to order something - How can I pay?
There are several payment options available to you. Simply buy online by debit or credit card and upload your artwork at checkout stage or email us your artwork to Sales@UKPrinting.com. The site is completely secure and all credit card data is encrypted via Worldpay and SagePay. We also use PayPal as a payment gateway and accept American Express. Alternatively, please phone us (charged at a local rate) on 0344 8099 363 and we can send you a quotation with a secure payment link included or if you prefer a proforma invoice. You can also pay by bacs or cheque.
Government departments and public bodies automatically get fast tracked 30 day credit accounts. We would just ask you to complete our online credit application form. Also, local Councils and State Schools get pre-approved credit accounts and can make a purchase with a minimal amount of administration. UK based Companies and established organisations can have a 30 day month credit account following a satisfactory credit check and proforma payment of an initial order.
How do I supply my artwork?
For Promotional Products?
The type of artwork file we require will depend on the printing process we use to print your chosen product. Don't worry though because we have several designers and production experts here to assist with this. You have the option to upload your artwork at checkout or simply email it to sales@UKPrinting.com. Types of file include:
VECTOR, EPS, PDF, Ai, PNG, JPEG and Tiff
These files are suitable for most types of printing. For promotional products, ideally we need Vector artwork, saved as an EPS file, created in Adobe illustrator and saved as outlines. PNG, JPeg and .Tiff files are normally required for full colour and process printing. They aren't ideal for screen printing though or engraving. Our designers can often convert your supplied logos to the required file format if it is supplied in a high resolution format. More complicated designs or redrawing of logos may incur a small one off charge but simple file conversion of a logos is free. We find JPegs are a common file format and they are fine if supplied at 300dpi.
For Point Of Sale?
Please supply your artwork in CMYK format, saved as a PDF, EPS, TIFF or JPEG at 300dpi. For larger or more complex display products, we will send you a template for your designer to work to. Please ensure the file dimensions match the printed product adequently. For example, if we are printing an A0 Banner but the artwork provided is A5 then the print quality won't be very good. Please also check that fonts have been vectorised and converted to outlines and raster images are at 300dpi for the best print results.
For Printed Literature?
The majority of our short run printed literature such as leaflets, posters and business cards are printed digitally. Our preferred file format for digital printing is PDF or JPEG. Colour as CMYK with 3mm bleed. 300dpi resolution with all fonts embedded. We do not require printer marks or colour bars. Please be aware that RGB and spot pantone colours will automatically be converted to CMYK which could affect the colour of the print. If you normally print your branding by providing a specific pantone colour or 'spot colour' you may need to discuss this with your Account Manager.
What's the'origination charge' mentioned on some of your product pages?
Why does it say charge per colour?
On most product pages at the bottom of every price matrix, it shows a cost per colour for origination. For example if it's a promotional mug you are purchasing and you wish to print it with a red logo and the orination cost is £55.00 per colour, then there is a one-off set up cost of £55. If you wish to print the same mug with two colours then the cost is £110. This is a one off set up charge and varies from product to product. For example with mugs, we would need to create what's called a 'screen' in order to print your logo onto the mug. If you are printing paper or polythene carrier bags we would need to create a 'printing plate.' When embroidering work-wear then we would need to create what's called a 'disc.' All of these different types of set up costs are referred to as 'Origination' on the site. It's worth mentioning that in most cases we save the plates or screens for future reprints so customers don't have to pay this set up cost again. Also, some digitally printed products such as leaflets or business cards don't require printing plates and in these cases there is no origination cost displayed.
Can I have a quotation and a visual?
Can I have a formal quotation?
Yes of course -this isn't a problem. There are a few options available to you. We can do it for you and simply email you a quotation or if you need it quickly or if it's out of office hours you can build yourself a DIY Quotation. You can produce a quotation yourself by selecting 'Add to quote' on any product page. Simply select your required quantity and press this blue button on the product page. You can then build your own quote and add several products if required and then view it in 'My Quote' which is in the header bar. You can also include your logo on the products displayed on your quotation via 'Upload Your Logo.' This functionality is again included in the header bar and adds your logo to the majority of our products and banners throughout the site. Once you've built up your DIY Quotation you can simply email it to yourself or a colleague and print it off. Our Quotations are valid for 28 days unless there are exceptional circumstances. An alternative way to receive a quotation is to 'Send an enquiry' as featured on every product page or email us at email@example.com and we will happily respond promptly to your enquiry.
When will I receive my order?
I have my artwork ready but when can I expect delivery?
Digitally printed literature such as leaflets, business cards and posters can be printed and despatched very quickly. Literally delivered within 2 to 3 days from receipt of order and print-ready pdf artwork. With promotional products such as printed mugs or pens our standard lead time is 7 to 10 working days but we can sometimes improve on this if you have a time critical event. We do also offer a fast track service on several of our promotional products of 2 to 3 days from approval of artwork to despatch.
Can you deliver to multiple addresses?
We have stores across the UK, do you distribute nationwide?
Yes, we often do this for nationwide companies particularly retailers. We have our own Lorries which we use to deliver pallets of product and larger orders. We also distribute nationwide via couriers. In fact we distribute so many products nationwide that there is permanently a lorry trailer outside our building that is filled daily and collected twice per day during peak times. We can also hold stock at out Nottinghamshire warehouse, repack and rebundle if required and deliver specific quantities on a tracked service. When providing this multi-drop service we tend to supply the customer with a spreadsheet of relevant information such as POD signatures and time signed for.
Can you deliver outside of the UK?
We have sites world wide, can you accomodate?
Yes, we offer both air and sea freight services. Our sea freight partners have containers arriving/departing weekly with deliveries to all international ports. As well as arranging collections of finished product from our overseas manufacturers we also deliver to European destinations on a regular basis. It's not a problem for us to deliver Worldwide as this is a standard service provided by the same suppliers.